DRAFT/SAMPLE Telehealth Patient Satisfaction After-hours Consultations Survey

INFORMATION SHEET AND INTRODUCTORY LETTER

Re – Patient satisfaction as a measure of quality in Australian after-hours telehealth services

Dear,

Thank you very much for agreeing to participate in this survey.

This is a study being conducted by a team of researchers that include Assoc. Prof. Chris Ifediora (Griffith University School of Medicine and Dentistry) and Prof. Karen Trimmer (University of Southern Queensland). Other researchers in the team are Dr. Obinna Ifediora (University of Queensland), Dr. Adewuyi Ayodele (University of Southern Queensland), and Mrs. Claire Carpenter (a Registered Nurse based in the Tweed Area of New South Wales).

The survey is reaching out to all patients in Australia who received a telehealth doctor’s consultation in an after-hours period within the one-month period of July 2023. This questionnaire has been sent to you because records show that you, or someone in your household, used the service at this time.

By evaluating the satisfaction levels and other parameters among patients that received treatments in telehealth services within Australia, this work aims to evaluate the quality of the service, and seek ways to improve its delivery in Australia. Your response will help in achieving these objectives.

Kindly note that your participat